Shane Ketterman

The scripted part: Experienced and results-driven Customer Success Manager with a proven track record of driving customer satisfaction, retention, and revenue growth. I am passionate about building strong relationships with customers and helping them achieve their goals based on outcomes-based thinking and maximizing the value they derive from products or services. Unscripted: I am an empath, product nerd, people nerd, and a consultant/coach. My background in business, marketing, tech, and SaaS, allows me to bring a lot of great ideas and discussion to the CSM table. One can often find me learning AI, metrics, psychology, and trying to continually answer the question, "what can CSMs do to help customers solve real problems while also seeing future value in a product or service?"