
Tim Makin
Tim Makin is a Software Engineering Manager at CDL with over 20 years of experience in driving innovation and delivering high-impact digital products. They currently lead 14 teams, guiding projects from conception to completion while fostering a culture of excellence. Before their current role, Tim spent six of those years as the founder of a digital agency, developing solutions for world-renowned organisations including the BBC, Tesco, IKEA, and Sage.
CDL, UKtimmakin
Forging the Agentic Engine Room: A Human-Centric Playbook
Forging the Agentic Engine Room: A Human-Centric Playbook

In early 2025, a team of skilled engineers was given a formidable challenge: go from a traditional software engineering skillset to launching a production-grade, agentic AI insurance solution in just 16 weeks. This talk tells the story of that journey. It will dive into the practical, human-centric playbook developed for rapid upskilling in the age of AI. The presenter, Tim Makin, will share how his team built not just an "agentic engine room" on AWS Bedrock and a suite of collaborator agents, but also a culture of intense, continuous learning and psychological safety. Attendees will leave with a replicable framework for transforming their own teams into AI-native powerhouses.