
Dave Glencross
Engineering Manager at Capital on Tap (UK fintech), leading Internal & Core Systems and the Engineering department’s AI adoption. Focused on moving AI from prototype to production with stage-gates, data-protection controls, and measurable impact. Integrating an AI function inside Engineering to ship customer-facing features.
Capital on Tap, Hitchin, UKdglencross
Shipping AI Under Constraints: Build, Buy, or Kill
Shipping AI Under Constraints: Build, Buy, or Kill

At Capital on Tap, the AI team began outside Engineering, and has had a contentious time integrating the team into our existing Engineering structure - with an unclear mandate, pressure to turn prototypes into production systems. Most organisations have prototypes; far fewer have safe, reliable customer-facing AI products. This talk is a practitioner’s playbook for AI in organisations and measuring AI impact and ROI in a regulated UK fintech context—focused on operating model, gates, product-readiness, and post-launch measurement tied to operational outcomes.