At Capital on Tap, the AI team began outside Engineering, and has had a contentious time integrating the team into our existing Engineering structure - with an unclear mandate, pressure to turn prototypes into production systems. Most organisations have prototypes; far fewer have safe, reliable customer-facing AI products. This talk is a practitioner’s playbook for AI in organisations and measuring AI impact and ROI in a regulated UK fintech context—focused on operating model, gates, product-readiness, and post-launch measurement tied to operational outcomes.
This talk has been presented at TechLead Conf London 2025: Adopting AI in Orgs Edition, check out the latest edition of this Tech Conference.