Video: Stop Guessing, Start Measuring: Quantifying Accessibility

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Accessibility is crucial for creating inclusive products and often for meeting legal requirements too. However, assessing and quantifying a company's progress in this area can be challenging. At Stack Overflow, we transitioned from hastily addressing accessibility issues to a proactive strategy that integrates accessibility into our product development lifecycle.

Join me as I share how the Design System team at Stack Overflow spearheaded this transformation by defining clear targets, securing engineering commitment, and developing an accessibility dashboard that tracks progress and provides actionable insights. Learn how we created a semi-automated accessibility scoring system that helped us to establish accessibility service level objectives (SLOs) for our products.

This talk has been presented at JSNation US 2024, check out the latest edition of this JavaScript Conference.

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Video summary
Hello everybody, I'm Giammi. Today, I would like to share with you a case study about how quantifying accessibility played a crucial role in improving the accessibility of our products at Stack Overflow. We started our journey by setting clear accessibility targets based on WCAG guidelines and adopted the Advanced Perceptual Contrast Algorithm to address color contrast. We established a way to measure accessibility progress using automated tools and manual scores. Our focus was on the design system and we rolled out improvements such as a new color palette. Key learnings include the importance of setting clear targets and measuring product accessibility for motivation and visibility. Accessibility work is ongoing and should be integrated early in the development process. Thank you for listening.

FAQ

The accessibility dashboard provides a central hub for tracking accessibility progress, offering actionable insights for teams, and displaying score trends and identified issues.

Stack Overflow encourages early accessibility consideration by establishing accessibility champions, using a lean accessibility checklist, and providing internal training videos called 'accessibility bites.'

Accessibility champions spread accessibility knowledge, meet regularly to discuss improvements, and ensure that accessibility is prioritized across teams.

Accessibility regressions are managed through service level objectives, where a drop in accessibility score triggers a priority incident, requiring resolution within a seven-day window.

The primary focus is to improve the accessibility of Stack Overflow products by setting clear accessibility targets, measuring progress, and embedding accessibility considerations early in the development process.

Stack Overflow uses a combination of automated tools like Axecore and manual assessments from third-party auditors, community feedback, and client reports to measure accessibility scores.

The design system team leads the accessibility initiative due to their expertise, setting standards for accessibility across the organization and embedding accessibility in the design process.

APCA was adopted because it provides a more accurate assessment of color contrast, allowing Stack Overflow to maintain its signature orange color while meeting accessibility standards.

Stack Overflow uses Axecore and GitHub workflows triggered daily to run accessibility checks against important product pages, transforming results into metrics for tracking.

Key learnings include setting clear accessibility targets, securing organizational commitment, measuring and tracking progress, shifting accessibility considerations left, and continuously improving accessibility efforts.

Giamir Buoncristiani
Giamir Buoncristiani
15 min
21 Nov, 2024

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