Effective Communication for Engineers

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Your communication skills affect your career prospects, the value you bring to your company, and the likelihood of your promotion. This session helps you communicate better in a variety of professional situations, including meetings, email messages, pitches, and presentations.

This talk has been presented at TechLead Conference 2023, check out the latest edition of this Tech Conference.

FAQ

The four building blocks of communication discussed are people, the message, the context, and effective listening. These elements are crucial in every communication interaction, whether in presentations or casual conversations at work.

The 'think, feel, and do' model helps by focusing on what you want your colleagues to think, feel, and do in response to your communication. This approach ensures messages are respectful, considerate, and effective, fostering better teamwork and collaboration.

Before sending an email, consider the timing of the email, whether the content is appropriate for an email, or if a quick in-person chat might be more effective. These considerations help in making mindful communication choices.

Choosing the right communication channel is crucial because it ensures that the message is delivered and received as intended. Different channels can be more appropriate depending on the urgency, formality, and type of information being communicated.

Synchronous communication channels involve real-time interaction, such as meetings or phone calls, ideal for immediate feedback and rapid decisions. Asynchronous channels, like emails or memos, do not require real-time interaction and are suitable for complex information that needs consideration.

Using an organizational pattern helps in structuring the message clearly and effectively. Whether it's aligning the message with the communication's purpose or choosing between informing or persuading, a well-organized message enhances understanding and engagement.

Nonverbal communication, including body language, tone of voice, and facial expressions, plays a significant role in conveying emotions and intentions. It can reinforce or contradict what is said verbally, thus impacting the message's clarity and reception.

Minimizing misunderstandings in the workplace can be achieved by considering the perspectives and perceptions of others, choosing appropriate communication channels, and applying models like 'think, feel, and do' to ensure messages are clear and considerate.

Naz Delam
Naz Delam
36 min
09 Mar, 2023

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Video Summary and Transcription

Today's Talk covers the four building blocks of communication: people, message, context, and effective listening. It emphasizes the importance of considering the perspective of others and tailoring messages to the recipient. The Talk discusses different types and channels of communication, and the need to align them with the intended message. It also highlights the significance of soft skills in communication and provides techniques for effective communication and assessing soft skills in tech interviews. Cross-cultural communication and the impact of bluntness are explored as well.

1. Introduction to Communication Building Blocks

Short description:

Today, we're going to talk about the four building blocks of communication: people, message, context, and effective listening. These elements are present in everyday communication interactions, whether it's a presentation or a small talk. Strong communication is crucial for business success, a healthy life, and career advancement. Consider these building blocks when communicating and be mindful of your choices.

Hello, everyone. And I am so glad to be here with you all at TechLeague Conf 2023. Today, we're going to talk about everything communications. I always wanted to learn about communication way earlier in my career. I wish it was something that taught to me when I was in college or even high school.

When I entered Workforce, I realized learning about communications has tremendous impact on how I show up every day to work. Even legendary businessman Warren Buffett always told group of his MBA students that communication was the one skill he wished he had learned when he was in college. Today, we're going to talk about the four building blocks of communication that we all need to know when dealing with people every day at work or even in our life. We will talk about people, the message, the context, and effective listening.

These four elements are present in everyday communication interaction we have, whether it's a presentation we are having, or a small talk in the hallway, somewhere at work, or in the office. Well, research shows that strong communication is the cornerstone for thriving business, a healthy life, and even your career success. So don't leave all of that to chance. Before communicating, consider each of these four building blocks. As you walk to your next meeting, think about who will be there, what do I need to know about the people who are in this meeting, what kind of listener do I want to be? Before you hit send on your next email, ask yourself, how's the timing of this email? Is this email appropriate? Should I pop in for a quick chat instead? You are making communication choices all the time. So let's be mindful of those choices.

2. Building Blocks of Communication: People

Short description:

When communicating with others, it's crucial to consider their perspective and the impact of your message. The think, feel, and do model can help guide your communication. For example, when dividing work with a colleague, avoid sounding bossy or overbearing. Instead, focus on making them feel respected and treated fairly. Encourage them to start the project and emphasize their role as a valuable team player. By using this model, you can ensure your message is effective and considerate.

Let's talk about the first building block. The people, whether you are a sender or receiver of a message, it's important to think about others' perspective. People have their own perceptions. Think about the actual impact and also what perception the person you're talking to have about this message.

We will talk about something called the think, feel and do model when dealing with people. So let's dig into it. Let's look at an example. I have a friend at work, or my colleague, and we have to do some project together. So we want to divide up the work. So I'll send her an email saying, Hey, you edited all chapters, and I will edit the even ones. And I'll finish by end of next week. That's simple, right? Well, what could possibly go wrong? It's a great sentence.

Well, if you don't manage your colleague perception, the whole project and even your relationship could blow up. If your colleague takes this message as very strong, and if she thinks or he thinks you're actually telling her or him what to do, that person may get offended. Or even they have not given any choice to pick the chapters that they want to edit and you are actually telling them what to do. Who am I to tell which chapters she or he has to edit? This message might sound very bossy or even overbearing depends on your relationship and your colleague perception. Although my intent has been helpful, but what is the actual impact of this message going to be?

When deciding on what and how to communicate with another person, we can consider the think, feel and do model. For the example that we had, let's think about the think, feel and do model. We will ask ourselves three main questions. With this message that we are sending to our colleague, what do we want our colleague to think? We want our colleague to think it's time to start the project. Let's start editing. We want them to think that they are considered to be a great team player and they're helping and they're creating impact and they're actually part of this project. What do we want them to feel? It is important because people not only think, but most importantly, they feel things. We want our colleagues to feel respected and also treated fairly. And what do we want our colleague to do? Well, we want our colleague to get started. If you are in a leadership role at your job or you are doing a tech leading at your job, there's a lot of times that you have to assign things to people. And this is a great model to ask yourself these three questions to make sure the message that you're sending is not overbearing. Now, let's think about the example that we had and try to rephrase it a little bit with the think, feel and do model. So instead of, hey, you edit the odd chapters, I'll do the even ones, let's finish by end of the week, it will change it to something softer. Like to get the ball rolling, I suggest you edit the odd chapters and I'll do the even ones.

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My team always has Fika, a traditional Swedish coffee break, scheduled every afternoon. Every couple of Fridays, we have team games planned to release some stress. 
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Do you have some rituals or tools that keep you focused and goal-oriented?I'll admit that I've been struggling with staying motivated in the time of remote work. I've been remote with Spotify since onboarding a year ago, but my team is wonderful, and they help me when I'm down.
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